For our website a minimum order amount of 15 Euro applies.

If this minimum order amount causes problems, for example when redeeming your Loyalty Bonus Points discount, please let us know (we may then be able to enter the order for you).

https://www.postnl.nl/

US:
https://www.usps.com/

The transit time of a shipment to outsite Europe and World
may be affected by the clearance time at customs.
The clearance time ranges from 1 week to 4 weeks.
Track and trace through the delivery can be tracked.

* PostNL: Shipments outside the EU should not exceed 20 kg (per parcel), or calculated volume of 100x50x50.
Transport via other freight carriers such as UPS, DHL possible. Ask us for a quote.

Calculated freight costs per order are estimated at max. 2 kilograms.
If the total weight exceeds 2 kg, additional freight charges are possible.

VAT shifted applies to deliveries outside the EU.
You must take into account that import duties and VAT will be charged to you by the freight forwarder. These charges must be paid to the freight forwarder before your package is delivered.

For countries such as; Belgium, Germany and France, (sometimes) next working day, 
but may be vary. Other countries, often several days.

Shipments are trackable via track and trace (code).

If track and trace data is not (fully) visible, you can contact us.

Fixed rate (variable by country)*.
Weight parcel max. 30 kilograms.
The maximum dimensions (PostNL) may differ per country. If these dimensions are exceeded, it is possible to ship via other freight carriers, such as UPS, DHL, etc.
We can inform you and/or provide you with a quote upon request.

Freight costs become visible when placing your order.
If this is not possible for the country of your choice,
we ask to send the order to us so that we can send you a quote.

*Belgium, Denmark, Germany, France, Italy, Luxembourg,
Monaco, Spain, United Kingdom, Sweden, Bulgaria, Estonia, Finland,
Hungary, Ireland, Latvia, Lithuania, Poland, Portugal,
Romania, Slovenia, Slovakia, Czech Republic.

Exceptions:
Norway, Switzerland and Rest of Europe

Shipments to these countries: a base rate + a surcharge per kilo.
With a maximum weight of 20 kg.
The maximum measurements 100 x 70 x 50 cm.
 
Ask us for a quote.

Only returns are accepted that have been notified in advance (via e-mail) and confirmed by Friends II Hold On (F2HO.com).

The order can only be returned when the original packaging, returned items must not be used or damaged. Shipping costs are the responsibility of the customer.

Return shipments that are sent unpaid and unregistered cannot be accepted.

After approving the return shipment and/or providing the return address and possibly. return label, you have 3 (working) days to offer the ordered item(s) well packaged to the carrier (PostNL point) and return it.

Only returns that have been pre-registered (via email) and confirmed by Friends II Hold On (F2HO.com) will be accepted.

• The damage must be reported within 3 working days from the day of delivery.

What do you need to provide in advance?

• 5 photos:
o 1 photo of the outer packaging of the shipment with the shipping label visible.
o 1 photo of the inner packaging, with the contents and the protective material in the package clearly visible.
Tip: make sure you still have these (It is one of the conditions of the freight carrier).
o 3 photos of the items. This means 1 photo of all items together and 2 detailed photos.

• photo of the shipping label on the packaging
• photo of the entire outside of the package
• photo of the opened package
• photo of all types of inner packaging
• photo of the entire damaged item
• detail photo of the concrete damage

• The (complete) shipment must be returned. The items must be returned properly packaged and in their original packaging.